‘The card was declined’ on woocommerce.com

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  • #11961

    akotamura
    メンバー

    I purchased a plugin on woocommerce.com on Oct 5 2018. When I bought first item, it was possible, but when I processed next item my credit card was declined. This card remain many usage amount, and I can use it on other web service or stores. I tried other credit cards, but the result was same. What is the reason? stripe has some problem? Then I can’t buy today as well. Let me know.

    #11962

    hacchism
    スタッフ

    Hi there,

    Thanks for contacting us.

    Here is a Japanese WordPress.com support forum. If your query is regarding the purchase of some WooCommerce extensions, I recommend you to get support here.

    Thank you.

    #11965

    akotamura
    メンバー

    Hi,

    Thanks for a reply.
    I know the link, but it is connected this community. I came from this route.

    Kind Regards,

    #11970

    hacchism
    スタッフ

    Hi there,

    I know the link, but it is connected this community. I came from this route.

    If you have purchased any products from WooCommerce.com, you are able to get support through the link I shared above. Could you see a ticket submission form in the page? I recommend you to contact WooCommerce support through the form.

    #11975

    akotamura
    メンバー

    I didn’t see it, but I tried logout and login a few times, then I could see the form. Thanks for your support.

    Kind regards,

    #11993

    hacchism
    スタッフ

    I’m glad to hear that. I’m closing this thread for now.

    If you have any questions, please feel free to create a new thread and ask us.

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